Dear #First Name#,

A number of Verizon hotspots, including some we’ve loaned to students, have been recalled due to some safety concerns. We are working out how to get a replacement for the affected devices. The hotspot you have from us is one of these affected models. We need you to let us know a good mailing address for you and if you are continuing to take classes this summer or fall so we can coordinate a replacement. We’ll be in touch once we hear back from Verizon on next steps.

What models are affected:

Verizon Ellipsis Jetpack MHS900L, MHS900LS and MHS900LPP

Pictures can be seen here: https://www.ellipsisjetpackrecall.expertinquiry.com/

How to stay safe until you get a replacement:

• Use only approved charging cables, including the cable provided.
• When not in use, power down/turn off your device.
• Place your device on a flat, solid and sturdy surface such as a floor or table.
• Ensure your device is not covered for proper ventilation.
• Keep devices near room temperature when in use.
• Do not expose the units to extreme temperatures for extended periods of time.
• Do not expose the unit or its battery to water or other liquids.
• Do not drop the units and do not insert foreign objects into the battery or unit.

https://www.verizon.com/about/news/statement-regarding-us-consumer-product-safety-commission-recall

What happens next?

CLICK HERE to tell us your mailing address and if you will still be taking classes. Once we hear from Verizon on next steps, we’ll be in touch.

If you have any questions or significant concerns, please contact the Help Desk at 707-8264357 or help@humboldt.edu.